Family Equb Support
Need help? Start here.
Official support for the Family Equb mobile app, operated by Family Equb PLC with Hari Technology. Pick a topic below, or contact us directly.
Get help with
Browse topics
- About the platformWhat Family Equb is — and what it is not.
- Payments & costsHow contributions are processed, and what it costs.
- Groups & contributionsTrust score, Community Pledge, and missed contributions.
- Contact usEmail, call centre, and office address.
- In-app support ticketsOpen a tracked case from Settings in the app.
- Privacy & account deletionHow your data is handled and how to delete your account.
- Privacy PolicyThe full policy document.
- Terms of ServiceThe agreement that governs use of the platform.
- Hours
- Mon–Fri, 9:00–17:00 EAT
- Response time
- Usually within 1–2 business days
Talk to us
Contact us
Published support channels. We never ask for your password or OTP code.
- Support email
- support@familyequb.com
- Call centre
- 09 81 98 88 88
- Address
- Addis Ababa, Ethiopia
In the app
In-app support tickets
Best for account-specific issues that need a tracked case. Tickets are handled inside the app — nothing account-related is shown on this website.
- 01Open the Family Equb app and go to Settings.
- 02Tap Contact Support to create a ticket.
- 03Check the status and message our team from the same screen.
FAQ